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Blove hereby announces our voluntary decision to stop the sale of and to return or dispose off all stocks containing Hemp Seed Oil a.k.a. Cannabis Sativa (Hemp) Seed Oil as it is considered a Class A controlled drug and therefore cannot be imported in and sold in Singapore. Despite our supplier's assurance that there is no tetrahydrocannabinol in the oil, our company sees the difficulty of having to provide extensive proof for this and therefore will stop importation and retail of any products containing the abovementioned. We have recalled all related products sold. If for any reason we have not been able to reach out to you, kindly dispose of the product and reach out to us for a refund. We sincerely apologise for the oversight on our part.
Our mats are not stain-proof, with the light-coloured mats being more susceptible to stains. Staining can occur due to dog poop, blood, strong-dyed fabrics, newspaper, juices etc. Hence, always clean up all foreign substances as soon as possible. While it is unsightly, it does not affect the performance of our mats. A gentle stain and odour remover or other neutral detergent and a soft brush may help to remove the stains to a limited extent. Before using any stain and odour removers on the mat, please test them on an inconspicuous part (e.g. the underside) of the mat. If you intend to let your dog chew on raw bones, it is highly advisable to choose a mat of a darker shade or use the underside during their chew time.
People who suffer from a vestibular disorder or other visual issues may be affected by some of the patterns. Some of the repeating patterns (e.g. herringbone, zigzag) might induce dizziness/vertigo. Please choose your mat design with care, especially if you have elderly at home.
How do I choose the size of my mat? Our mats come in: - Corridor Type: 70cm wide, 1 fold – 8 fold, 5mm thick only - Folding Type: 140cm wide, 1 fold – 8 fold, 5mm and 7mm thick - Rug Type: 180cm long by140cm wide, 5mm and 7mm thick
Consider theweightof your pet. Smaller mats are lighter and more likely to shift when heavier pets run on them.
Our Folding Type mats come in 5mm and 7mm. For better impact cushioning, we recommend the 7mm mats if you intend to put it as the base of your couch for when your pet jumps off the couch, or if you have a pet that is heavier than 10kg.
Consider theease of cleaningyour mat. Will you be washing the mat regularly? Larger mats are bulkier to wash. You may want to consider only wiping them regularly.
Not all designs/thickness are available. Do check through our listings for all the available and in stock designs and mat types. If you need more help in deciding, please feel free to send us a message on WhatsApp using the button at the bottom right corner of the page.
7mm thick Folding Type mats are only available through pre-orders and are not listed. Please contact us through ourcontact formor WhatsApp to enquire.
Clean mat regularly for optimal grip. It is recommended to clean the mat regularly to remove all fur, hair, and other debris. This helps to maintain the grip of the mat.
Do not expose the mat to harsh conditions. Only use gentle, pet-safe soap when washing the mat to help prolong the mat's lifespan. Do not use harsh chemicals such as bleach. Do not dry mat under direct sunlight after the usual cleaning. Do not place mat near high heat or fire.
The mat is scratch resistant, but not scratch-proof or pierce-proof. Sharp nails and objects can still cut or puncture the mat surface. Always trim and file your pet's nails to reduce the likelihood of puncturing the mat. Do not scratch the mat with sharp objects (e.g. do not scrub the mat with a hard-bristle brush).
Do the white mats turn yellow after some time? Yes, most of our white-based mats come in warm white and the colour may change slightly over time, depending on the environment, soap used, cleaning frequency etc.
I just took out my mat and there are crease lines! What do I do? Our mats come folded/rolled up in a box and may have crease lines. Laying the mat out by the porch on a warm day (max. 15 minutes if in direct sunlight) will help to ease the creases. Otherwise, you may leave the mat to ease the crease lines naturally over time.
I bought 2 mats of the same pattern, but they do not look identical. As each mat is produced from a cut of continuous material. The pattern on any two mats may not look 100% alike.
Do I need to wash my mat before using? Yes.Ourmats come lightly coated with a protective layer (for storage purposes) and it causes the mat to feel slippery when wet. After checking that your mat is in good condition, give the mat a gentle rinse and rubbing to remove the coating. It should feel grippy when you rub the mat, even when it is wet. Then allow it to fully dry before using.
Is the underside of the mat anti-slip as well? Yes, the underside of all our mats come in dark grey, with the same anti-slip and waterproof material, so both sides of the mat can be used interchangeably.
While we do our best efforts to ensure accurate representation of our products in all photographs, actual colour may differ slightly from what appears online due to monitor differences.
As measurements stated are hand-measured, please allow for 1-2 cm measurement tolerance.
If you spot any discrepancies on our webpage, kindly contact us using the "Message us" button at the bottom right corner of the page. We will make the necessary corrections in the shortest time possible.
Our return policy is valid for 7 days from date of purchase.
Blove will check for the condition of all products prior to delivery. If your order arrives damaged, or with defect, please immediately contact us at firstname.lastname@example.org or through the WhatsApp/Telegram button at the bottom right corner of the page with a photo and detailed description of the defect.
Returns are only accepted for incorrect or defective item, or item grossly misrepresented in product listings. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The return item needs to be properly packed and returned to us via a traceable mode of delivery within 7 working days. Upon receiving the returned item, we will check and update you on the outcome of the return within 3 days.
Returns or exchanges due to change of mind are not accepted, hence, please check the details of your order thoroughly before checking out.
A refund on the original amount paid for the returned item will only be available if your returned item is out-of-stock. If your refund request is approved, a credit refund of the full invoice value will be applied to your original method of payment, within 10 working days.
Blove reserves the right to refuse any exchange or refund if the requirements are not met. In case of dispute, Blove will have the right to make the final decision with no exceptions.
Reliable and trustworthy product !
Having a dog with limited mobility means i need a surface that gives enough grip yet not too harsh when fall on, the dFang rug is the best mat i've came across! Quality assured !
My puppy keep slipping when she runs around and I was scared she is gonna hurt herself. With this mat she never slip and I can let her run around as much as she wants. Very high qu... view moreality and I'm very happy with the design as well. view less
The foldable playmat comes in handy. Loving the design. With the mat in placed, I can have the ease of mind and not worried about them slipping off/losing balance when they are pla... view moreying. Totally worth the buy! view less
The best non slip mat we’ve gotten!
We love the padded mat & it puts us at ease knowing our frenchies can run & play without their hind legs ‘sliding’ on our floor. Got the 5 fold & it’s perfect. Easy to clean too!