Dfang Mats FAQ

Feeling overwhelmed by the number of choices available? We're here to help!

Below is an infographic to help you understand the mat types: 

What's great about Dfang mats?

  • 100% Waterproof
  • Slip-proof
  • Scratch-resistant
  • Safe for pets and all other members in the family
    • First in the field to receive pet safety certification.
    • Lab-tested for anti-bacterial properties and proven to be 99.9% of the anti-bacterial effect.
    • Comfortable and Impact-cushioning
    • Wide variety of sizes to choose from
    • Reversible
    • Easy to clean.

      Safety Certifications:

       

      Things to note before purchasing our mats

      1. Our mats are not stain-proof, with the light-coloured mats being more susceptible to stains.
        Staining can occur due to dog poop, blood, strong-dyed fabrics, newspaper, juices etc. Hence, always clean up all foreign substances as soon as possible. 
        While it is unsightly, it does not affect the performance of our mats. A gentle stain and odour remover or other neutral detergent and a soft brush may help to remove the stains to a limited extent. Before using any stain and odour removers on the mat, please test them on an inconspicuous part (e.g. the underside) of the mat.
        If you intend to let your dog chew on raw bones, it is advisable to choose a mat of a darker shade or use the underside during their chew time.
      2. People who suffer from a vestibular disorder or other visual issues may be affected by some of the patterns.
        Some of the repeating patterns (e.g. herringbone, zigzag) might induce dizziness/vertigo. Please choose your mat design with care, especially if you have elderly at home.
      3. Choosing the right mat thickness and size
        Consider the weight of your pet. Smaller mats are lighter and more likely to shift when heavier pets run on them.

        For dogs above 10kg and all cats, we recommend picking the 7mm mats.
        Thicker d.film on the printed side on 7mm mats increases mat durability and puncture resistance.

        Consider the ease of cleaning your mat.
        Larger mats are bulkier to wash. You may want to consider only wiping them regularly or purchase multiple mats of smaller fold count.
      4. Crease Lines
        Most of our mats come folded/rolled up in a box and will have crease lines and even waviness at times. These creases are not considered defects and will lighten over time though they may never go away completely.
        Kindly take note that these lines do not affect the functionality of the mat and are not considered defects, hence we will not be able to do returns or exchange for these.
        The waviness will usually flatten in a week or two, depending on the extent of the waviness. 
      Mat Care / FAQ

       Mat Care

      1. Clean mat regularly for optimal grip.
        It is recommended to clean the mat regularly to remove all fur, hair, and other debris. This helps to maintain the grip of the mat.
      2. Do not expose the mat to harsh conditions.
        Only use gentle, pet-safe soap when washing the mat to help prolong the mat's lifespan. Do not use harsh chemicals such as bleach (unless when removing stains). Do not dry mat under direct sunlight after the usual cleaning. Do not place mat near high heat or fire.
      3. The mat is scratch resistant, but not scratch-proof, puncture-proof and teeth-proof.
        Sharp nails and objects can still cut or puncture the mat surface. Always trim and file your pet's nails to reduce the likelihood of puncturing the mat. Do not scratch the mat with sharp objects (e.g. do not scrub the mat with a hard-bristle brush). Also, ensure that the mat does not become a chew toy for your pets!

      FAQ

      1. Do the white mats turn yellow after some time?
        Yes, most of our white-based mats come in warm white and the colour may change slightly over time, depending on the environment, soap used, cleaning frequency etc.
      2. I just took out my mat and there are crease lines! What do I do?
        Our mats mostly come folded/rolled up in a box and will have crease lines.
        Laying the mat out by the porch on a warm day (max. 15 minutes if in direct sunlight) may help to ease the creases. These crease lines may never go away completely. Kindly take note that these lines do not affect the functionality of the mat and are not considered defects, hence we will not be able to do returns or exchange for these.
      3. I bought 2 mats of the same pattern, but they do not look identical.
        As each mat is produced from a cut of continuous material. The pattern on any two mats may not look 100% alike.
      4. Do I need to wash my mat before using?
        Yes. As with all pet products, we recommend to clean before use.
      5. Is the underside of the mat anti-slip as well?
        Yes, the underside of all our mats come in dark grey (except jump mats), with the same anti-slip and waterproof material, so both sides of the mat can be used interchangeably.
        However, the 7mm and 14mm mats only have a thicker layer of the protective d.film on the design side.
        This protective film makes the 7mm and 14mm mats more puncture-resistant compared to the 5mm mats.